Shipping policy

1. Order Processing

All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). Once your order has been processed, it will be dispatched from our international warehouse.

You will receive a confirmation email once your order has been shipped.

2. Delivery Time

Estimated delivery time is 7–10 business days after dispatch.

Please note:

• Delivery times are estimates and may vary due to customs, courier delays, or peak periods.
• In accordance with UK consumer law, all orders will be delivered within a maximum of 30 days, unless otherwise agreed with the customer.

3. Shipping Costs

We offer free shipping on all orders. There are no additional shipping charges at checkout.

4. Tracking Information

Once your order has been shipped, you will receive a tracking number via email. Please allow 2–5 days for tracking information to become available.

5. Customs, Duties & Taxes

As products are shipped from outside the UK, import duties, VAT, or other customs charges may apply.

These charges are the responsibility of the customer unless stated otherwise at checkout.

6. Delays

While we aim to meet all delivery estimates, delays may occur due to:

• Customs clearance
• Courier issues
• High demand periods

If your order is delayed, please contact us and we will assist you.

7. Failed or Missed Deliveries

If a delivery attempt fails due to incorrect address details or absence:

• The courier may attempt redelivery
• Additional shipping fees may apply

Please ensure your shipping information is correct before placing your order.

8. Lost or Damaged Parcels

We are responsible for ensuring your order arrives safely.

If your order is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We will investigate and offer a replacement or refund where appropriate.

9. Right to Cancel (UK Customers)

Under the Consumer Contracts Regulations:

• You have the right to cancel your order within 14 days of receiving your goods
• You do not need to provide a reason

Further details can be found in our Returns & Refund Policy.

10. Contact Information

If you have any questions about shipping, please contact us at:

Email: support@theadovenottingham.com

11. Important Notes

By placing an order with us, you agree to the terms outlined in this Shipping Policy.

We recommend reviewing this policy before purchasing.